BROOK KNOWLEDGE BASE

Last Updated: November 2019


In need of some guidance? Have a burning question? We’ve got you covered! If you don’t find the answer you are looking for in our Knowledge Base, please email us at support@brook.health. We’re always here for you.


Click the links to view more information about how Brook works:

  1. Chatting with Brook
  2. The Brook Experts
  3. Contacts
  4. Partner Connection
  5. Referral Code
  6. Subscriptions
  7. Recording My Data
  8. Apps and Devices
  9. Medication Schedules
  10. Viewing My Dashboard
  11. My Profile
  12. Doctor Report
  13. Permissions
  14. Contact Us

Have more questions about subscriptions? Check out our FAQ here.



Chatting with Brook

How do I chat with Brook?

When you open the app, you’ll start chatting with Brook. Brook will message you with important, personalized, and relevant information. This includes sharing your most recent data, asking you questions, and more.



The Brook Experts

Who are the Brook Experts?

The Brook Experts are a group of coaches experienced in the field of nutrition and health. They include Certified Diabetes Educators (CDE), Registered Dietitians (RDN), and Certified Nutritionists (CN).

Chatting with the Experts is a simple way to help maintain health in between care provider visits, as well as get professional guidance and support when you need it most- no appointments, in-person visits, or phone calls necessary.

The Experts will also periodically offer insights about your data. They analyze your data, and provide meaningful feedback for improving your health. They are here to support you in your self-care and manage the many day-to-day decisions that really make a difference.

Please note: The Brook Experts are available for live support during the hours of 5am - 8pm PST daily. Inquiries outside of these hours will be answered within 24 hours.

How do I chat with the Brook Experts?

The Experts love hearing from you! To reach them, open the app and tap ‘Care Circle’ on the top left.

Next, tap on the “Brook Expert” tab.

Once you reach the Brook Expert page, you can send them a message, ask a question, share your data, and more.

To share your data, tap the graph icon in the entry bar:

Next, choose from Daily, Weekly, or Monthly data, and tap ‘Share chart’ at the bottom of the screen. For example, here we are sharing our Weekly Sleep Data:



Contacts

How do I invite and chat with my Care Circle?

Chat with your family, friends, the Brook Experts, or a care provider. To invite them, send messages, and share data, open the app and tap ‘Care Circle’ on the top left.

Next, tap the ‘Add new contact’ button at the bottom of the screen:

Next, type in the name of the contact or the email associated with your desired contact. If they already use Brook, they will instantly be added to your Contact list!

If they don’t use Brook yet, you will be prompted to send them an invite from your phone contacts through either a text message or email invite. After all, everybody needs support. Please note: you will need their name and email to successfully send an invite.



Partner Connection

Brook partners with companies and corporations to bring you access to Brook and the Brook Experts at no cost to you.

When you create your account be sure to select your partner from the list, or if you are not a member you can specify so and move onto choosing a subscription.

If you already have an account with Brook or didn’t verify your membership when you created your account, you can enter your verification code under “Partners” in your profile and start receiving benefits anytime.



Referral Code

Brook partners with healthcare provider entities like clinics, doctors, and more. If Brook partners with you healthcare provider, they might provide you with a Referral Code.

You will be prompted to enter a Referral Code after creating your Brook account. If you have already created a Brook account and would like to add a Referral Code, you can do so by navigating to your profile (tap “Profile” in the upper right, then tap your name) and scrolling down to “Referral Code”

Please note: Using a Referral Code does not give your healthcare provider access to your health data on Brook. Your health data is protected. Using a Referral Code allows your healthcare provider to know how many of their patients are using Brook, and how Brook is helping their patients achieve better health metrics. These health metrics are de-identified and not tied to each specific person, as is mandated by HIPAA compliance laws.



Subscriptions

Brook is available to everyone. If you are not affiliated with one of our partners, you can still get the Brook service with a subscription.

When you first create an account with Brook, you will be asked to connect a partner or start a subscription.

Not all Partner Plans cover access to Brook, so you may still need to choose a subscription package after connecting your Partner.

To manage your subscription, navigate to your Profile section in Brook. To get there, tap “Profile” in the upper right of the app, then tap your name. Tap “My account” to view your membership details, cancellation policy, and manage you subscription

Have more questions about subscriptions? Check out our FAQ here.



Recording My Data

How do I record my data?

Adding your data is as easy as 1,2,3! (1) Open the app, (2) tap on the “+” icon at the bottom right, (3) select the data type you want to enter. Scroll left to right to view more options.

In addition to the data you share with us directly, Brook gathers other important data in the background so you don’t have to.

After you give permission, we measure crucial factors in health management like steps and sleep.

For more details, see the “Profile” section below.


How do I determine the size of carbs (carbohydrate) when entering food on the app?

If you have chosen Diabetes Support as part of your Care Plan, you may be wondering how to use the carb size selection tool when logging food on Brook. The determination of small (S), medium (M), and large (L) carb size is based upon how the meal or snack you are evaluating compares to your typical meal or snack. For example, if you consider your typical dinner to be M carb but go out to dinner one night and the carb content of that dinner is larger than normal, mark it as L. After logging a few meals, Brook will be able to identify trends in your data based on patterns in your meal history. Brook will crunch the numbers and determine how different lifestyle factors, like food and blood sugar, influence one another.

Curious about how many carbohydrates are recommended for people with diabetes? Here are some general recommendations, which may differ based on your age, size, level of activity, and your body’s response to carb intake.

Please note that carb recommendations are provided for individual meals and snacks, and not for entire days. As such, carbs are not “transferable” from one meal to the next. In other words, if your recommendation is 45 grams of carbs per meal, and you only have 20 grams of carbs with lunch, that doesn’t mean that 25 grams of extra carbs can or should be added to dinner.

For more personalized carb recommendations, just shoot the Brook Experts a chat in the Expert channel. If you are interested in carb counting, we recommend giving the following free apps a try:



Apps and Devices

Brook allows you to connect with top fitness trackers and health monitoring devices. This allows Brook to ambiently collect data from these devices so you don’t have to enter it manually. You can connect supported devices including smart watches, glucometers, and blood pressure monitors.

Directly Connected Devices

Brook has teamed up with the most common Bluetooth™ glucometers used by our members to streamline data collection. To see if your device is supported, navigate to your profile in Brook - tap “Profile” in the upper right, tap your name, scroll down to Apps & Devices, and tap on Bluetooth™ devices.

Note: Bluetooth™ supported devices must be paired directly through Brook.

First select the device you want to connect.

Tap to begin the pairing process, which will take you through the step-by-step instructions for your specific device.

Auto sync is turned on by default for these devices. To turn auto sync off, use the toggle on the Bluetooth devices screen. When auto sync is on, blood sugar readings from your glucometer will automatically sync to Brook when you open the app provided Bluetooth is on, and the meter is on, paired, and within range of your phone.

Manual sync of your meter is available in two places.

To unpair a device find the connected device in your Profile, under Bluetooth devices —> Paired devices. Swipe left on the device you want to unpair to open the options menu, tap “Unpair.”

For additional support and information checkout our Glucometer FAQs

Cloud Connected Devices & Services

Brook is integrated with certain devices and services through a cloud-based connection. To connect these fitness trackers and health monitoring devices, navigate to your profile in Brook - tap “Profile” in the upper right, then tap your name. Scroll down to “Apps & Devices” and tap “More” to connect your device.

Sync your device with the device’s app regularly to ensure Brook has the most recent data from the cloud.

If you need to make edits to data that came from a tracker or device, those edits must be made in the device’s app or the device itself to have those changes reflected in Brook.

Here is some information about what types of devices are supported, and what types of data they can provide:


Manufacturer Data Types Manufacturer Data Types
Fitbit Exercise
Steps
Sleep
Weight
Omron Blood pressure
Steps
Garmin Exercise
Steps
Sleep
Weight
Polar Exercise
Steps
iGlucose Blood glucose Strava Exercise
iHealth Blood glucose
Blood pressure
Exercise
Steps
Sleep
Weight
Under Armour Exercise
Steps
Sleep
Weight
Misfit Blood pressure
Exercise
Steps
Sleep
Weight
Withings Blood pressure
Exercise
Steps
Sleep
Weight

*Workout types are limited and only include: BIKING, RUNNING, WALKING, SWIMMING, STRENGTH, and OTHER



Medication schedules

Reporting meds and creating a medication schedule

Tap the plus sign at the bottom right of the screen on the main Brook channel to add data.
Select the medication icon. This is the screen to enter medication.

Start typing the name of the medication in the first box to initiate a search, and select the medication name from the list.

Then select form the medication is in. Note: Only the available forms of that medication will be displayed. Then enter the dose of medication taken, the unit (only available units of that particular medication form will show), and the quantity (how many) of the medication taken.

Tap “Next” if you want to report a single med OR tap the checkbox next to “Set schedule” to specify the time of day and frequency the meds are taken.

Tap the + sign next to “Add medication” to continue adding more medications to easily and quickly report them daily on Brook.

The next time data is added, Brook will display the medication schedule. Tap the box next to a schedule to report or add new medications.

Note: Delete a medication from the schedule by swiping the medication to the left. Edit a medication in the schedule by tapping on the medication name.

View reported medications in the dashboard at any time, with daily, weekly, and monthly views available. Edit previously entered medications from your dashboard in daily view.



Viewing My Dashboard

Where can I view my data?

You can view your reported data anytime in the dashboard section. To access the dashboard, simply open the app and tap “Profile” on the top right of the screen.

Once you’ve reached the dashboard, choose which type of data you’d like to see by swiping the icons from left to right. For example, the moon icon will display your Sleep Duration chart.

How do I use the dashboard?

The dashboard allows you to dive deep into your personal data. Viewing current and historical data is easy. Choose between daily, weekly, and monthly views.

In addition, you can choose specific dates and time frames to view your data. This can be especially helpful if you have a change in routine, and would like to see the impact it has had on your data.

Bonus: the Brook Experts provide you with personalized insights via the app. We crunch your data and provide meaningful feedback for improving your health. Be on the lookout for direct messages from the Brook Experts!

*We are always adding more useful metrics! If you have any requests for additional meaningful metrics and data, please email the Brook Team anytime at support@brook.health.


Is my information secure?

Rest assured that your personal data is always kept safe with us. Brook is HIPAA (Health Insurance Portability and Accountability Act) compliant. HIPAA is a US law designed to provide privacy standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals, and other health care providers. For more details, please refer to our Privacy Policy by clicking here.



My Profile

What is my Profile? How do I edit my Profile?

Your Profile contains your personal information. This includes basics such as name, weight, height, care plan, diagnosis date, pertinent medical devices you may be using, and the frequency with which you check your blood sugar or blood pressure.

To edit your Profile, open the app and tap “Profile” in the top right.


Once you reach the dashboard, tap on your name.


Congrats, you are now in your profile!


Note: if your email address is red it means you have not confirmed you email. Please tap your email to resend a verification email.

From your profile you can add and edit your information. Keeping your information up-to-date allows Brook to provide you with the most personalized experience.

Scroll down and you can change the units of measure.


Scroll down further and you can take a peek at some legal stuff and/or logout (we encourage you to stay logged in!).

The “Export data” button emails you CSV files of all the data you’ve ever entered on Brook, separated by data type. You cannot receive this file until your email address has been confirmed for privacy reasons.



Doctor Report

Printable reports are here!

If your Care Plan is set to “Diabetes,” you can get a clear, concise one-page report of recent data to provide helpful context for healthcare provider visits. (Note: Find Care Plan in your profile by tapping “Profile” in the upper right, then your name)

The report contains your recent blood sugar readings, activity, sleep, and more.

The more you enter into Brook, the better your report will be.

To access Doctor’s Report, tap “Care Circle” in the upper left, then tap “Create Report.”

Select either 30, 60, or 90 days for the report duration. Brook will automatically email a PDF of the report. The email address used for registration will auto populate, provided it was confirmed with Brook. Enter other email addresses to have a report sent directly to healthcare providers.


Permissions

How do I allow Brook to start tracking...

Steps:

  1. Open the Health app on your iPhone
  2. Tap Sources at the bottom of the screen
  3. Select Brook under Apps
  4. Enable “Steps” (or simply tap “Turn All Categories On”)

Sleep:

  1. Open Settings on your iPhone
  2. Scroll down and select Brook
  3. Enable “Motion & Fitness”

Why is Brook asking for permission to access my device’s Health and other data?

We strive to provide you with personalized insights for better living, and to send you valuable information when you need it most. To do this we need permission to access some of your device’s features and info. Brook never shares info without your explicit permission.

Health: Granting permission for Brook to access your Health data gives us the ability to provide you with insights. View and edit your Health permissions anytime by navigating to iPhone Settings > Privacy > Health.

Motion & Fitness: Access to your phone’s Motion and Fitness data allows us to understand how much activity you are getting. Update permissions anytime by visiting your iPhone Settings under Settings > Privacy > Motion & Fitness.

Location: We'd like to periodically check this in order to streamline the recording of data. Update permissions anytime by visiting your iPhone Settings under Settings > Privacy > Location.

Notifications: Granting permission for us to send you notifications from time to time ensures that you get valuable info when you need it most. Brook uses notifications for quick and easy updates and support. Update permissions anytime by navigating to Settings > Notifications.


Contact Us

How can I get in touch about app stuff?

Please email us anytime at support@brook.health

How can I get in touch about non-app stuff?

We truly love hearing from our Brook community. Please email us anytime at expert@brook.health

We’re always here for you.